Right of Withdrawal

Last updated: 2026-08-02

Please note: This is a convenience translation. The German version is the legally binding one — in case of any discrepancy, the German text prevails. The instructions and the model form below follow the official English wording of Annex I to Directive 2011/83/EU on consumer rights.

Preliminary remark

This shop is directed exclusively at traders within the meaning of Section 14 of the German Civil Code (BGB). Should a contract nevertheless be concluded with a consumer within the meaning of Section 13 BGB in an individual case, the statutory instructions on withdrawal apply in their currently valid version. The version valid at the time this page was created is reproduced below:

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Collion GmbH & Co. KG, Am Schmiedlacker 56, D-84028 Landshut, Germany, phone +49 (871) 2066-1000, info@collion.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Collion GmbH & Co. KG
Am Schmiedlacker 56, D-84028 Landshut, Germany
info@collion.de:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.